The need to meet and exceed customer expectations in a cost competitive environment makes the correct usage of the 7 QC (Quality Control) Tools imperative today for a unified and systematic approach to team problem solving. The tools help to develop and sustain a strong customer focus and improve all processes by identifying defects, determining causes, suggesting improvements, and establishing tractability of each process. The 7 QC tools are fundamental for Continuous Improvement. This course will teach how to apply 7 QC Tools as a corrective and preventive measure to avoid defects and improve product / service quality.
Final year Engg/PGDM/MBA Students. All personnel / team members involved in continuous improvement / quality improvement initiatives from both the manufacturing and service industries (including banking and finance, BPO, KPO, CRO, logistics, healthcare, education, government and public service)